RETURNS AND COMPLAINTS

COMPLAINTS
To make a complaint, follow the steps below:

1. COMPLAINT FORM
Fill out the complaint form and attach it to the shipment. The document should contain the following data: name, e-mail or mailing address, telephone number, indication of the product number and the reason for the complaint, date of purchase and occurrence of the defect.

Download a sample form for complaints:

COMPLAINT FORM

2. RETURNING THE PRODUCT
When making a complaint, please send back the product with all its accessories and a copy of the purchase invoice.

3. SHIPPING

You can use simplified returns:

SIMPLIFIED RETURNS VAN

Send the product under complaint to:

Completio Sp. z o.o.
(decorwnetrze.pl)
Al. Jana Pawła II 24
05-250 Radzymin
T: +48 571863593
E: kontakt@decorwnetrze.pl

RETURNS

According to the applicable law, you have 14 days to return the goods. To withdraw from the contract and return the product purchased from us, follow the steps below:

1. RETURN FORM
Fill out the return form and enclose it with your package.

Downloadable sample form:

RETURN FORM

2. RETURN THE PRODUCT
Please return the product with all its accessories. Any returned product should be properly packed and protected, in its original, undamaged packaging.

3. SHIPPING

You can use simplified returns:

SIMPLIFIED RETURNS VAN

or send the returned product to:

Completio Sp. z o.o.
(decorwnetrze.pl)
Al. Jana Pawła II 24
05-250 Radzymin
T: +48 571863593
E: kontakt@decorwnetrze.pl

We do not accept packages sent to us COD or parcel post.

The cost of sending the goods back is covered by the Buyer.

Refunds are processed within 14 days of receipt of the return.