Regulations of the online store www.decorwnetrze.pl
The GAIA decors Internet Store, available at the Internet address www.decorwnetrze.pl, is run by Weronika Wójcik, who conducts business activity under the name Mapa Studio Weronika Wójcik, registered in the Central Register and Information on Business Activity (CEIDG) maintained by the Minister of Economy, NIP 9522043467, REGON 146961628.
These Terms and Conditions are addressed both to Consumers and Entrepreneurs using the Store and define the rules for the use of the Online Store and the principles and procedures for concluding Distance Sales Agreements with the Customer through the Store.
Consumer - a natural person concluding a contract with the Seller through the Store, the subject of which is not directly related to his/her business or professional activity.
Seller - a natural person running a business under the name Mapa Studio Weronika Wójcik, registered in the Central Register of Business Activity and Information (CEIDG) maintained by the Minister of Economy, NIP 9522043467, REGON 146961628.
Customer - any entity making purchases through the Store.
Entrepreneur - a natural person, a legal person and an organizational unit that is not a legal person, to which a separate act grants legal capacity, performing a business on its own behalf, who uses the Store.
Store - online store operated by the Seller at the Internet address www.decorwnetrze.pl.
Distance contract - a contract concluded with a Customer within an organized system of concluding contracts at a distance (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.
Regulations - these regulations of the Store.
Order - the Customer's statement of intent made via the Order Form and aimed directly at concluding a Sales Contract for a Product or Products with the Seller.
Account - Customer's account in the Store, it collects data provided by the Customer and information about Orders placed by him/her in the Store.
Registration form - a form available in the Store that allows creating an Account.
Order form - an interactive form available in the Store that allows placing an Order, in particular by adding Products to the Basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
Shopping Cart - an element of the Store's software in which the Products selected by the Customer for purchase are visible, and it is also possible to determine and modify the details of the Order, in particular the quantity of products.
Product - a movable item/service available in the Store which is the subject of a Sales Contract between the Customer and the Seller.
Sales Agreement - a contract of sale of a Product concluded or entered into between the Customer and the Seller through the Online Store. The Sales Agreement is also understood - applying to the characteristics of the Product - as a contract for the provision of services and a contract for work.
Contact with the Store
Seller's address: Al. Jana Pawła II 37a/47b, 01-001 Warszawa
Seller's e-mail address: firstname.lastname@example.org
Seller's phone number: +48 571863593
Seller's bank account number: 33 2490 0005 0000 4500 1781 4319
The Client may communicate with the Seller using the addresses and telephone numbers specified in this paragraph.
The Customer may communicate with the Vendor by telephone between 10 am and 4 pm, Monday through Friday.
In order to use the Store, including browsing the Store's assortment and placing orders for Products, the following are required:
a terminal device with access to the Internet and a web browser of the Google Chrome type,
active electronic mail (e-mail) account,
FlashPlayer program installed.
To the fullest extent permitted by law, the Seller shall not be liable for any interference, including interruptions in the functioning of the Store caused by force majeure, unauthorized actions of third parties or incompatibility of the Online Store with the technical infrastructure of the Customer.
Browsing the assortment of the Store does not require creating an Account. Placing orders by the Customer for Products in the Store's assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Rules and Regulations or by providing the necessary personal and address data to enable the execution of the Order without creating an Account.
Prices given in the Store are given in Polish zloty and Euro and are gross prices (including VAT).
The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including charges for transportation, delivery and postal services), of which the Customer is informed on the pages of the Store when placing an Order, including at the moment of expressing the will to be bound by the Sales Agreement.
The products offered in the online store are in accordance with the Agreement within the meaning of Article 43b Paragraphs 1 and 2 of the Law on Consumer Rights.
When the nature of the subject matter of the Agreement does not allow, reasonably judging, to calculate in advance the amount of the final (definitive) price, information about the manner in which the price will be calculated, as well as fees for transportation, delivery, postal services and other costs, will be provided in the Store in the Product description.
Establishing an Account in the Store
In order to create an Account in the Store, it is necessary to fill in the Registration Form. It is necessary to provide the following data: email address, first and last name, shipping address, telephone number
Establishing an Account in the Store is free of charge.
Logging into the Account is done by providing the login and password established in the Registration Form.
The Customer has the opportunity to delete the Account at any time, without giving any reason and without incurring any fees for doing so, by sending an appropriate request to the Seller, in particular via e-mail or in writing to the addresses specified in § 3.
Rules for placing an Order
In order to place an Order you should:
log in to the Store (optional);
select the Product that is the subject of the Order, and then click the "To Cart" button (or equivalent);
log in or use the option of placing an Order without registration;
if you have chosen the option of placing an Order without registration - fill in the Order Form by entering the data of the recipient of the Order and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the data for the invoice, if different from the data of the recipient of the Order,
click the "Order and pay" button / click the "Order and pay" button and confirm the order by clicking on the link sent in the e-mail,
select one of the available payment methods and, depending on the payment method, pay for the order within the specified period, subject to § 8.3.
Delivery and payment methods offered
The Customer may use the following methods of delivery or pickup of the ordered Product:
The Customer may use the following payment methods:
Payment by bank transfer to the Seller's account
Payment by payment card. Payment cards: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro.
If there is a need for a refund for a transaction made by a customer with a payment card, the seller will make a refund to the bank account assigned to the customer's payment card.
Detailed information on delivery methods and acceptable payment methods can be found behind the pages of the Store.
The payment operator is BlueMedia S.A.
Execution of Sales Contract
Conclusion of a Sales Contract between the Customer and the Seller takes place after the Customer places an Order using the Order Form on the Online Store in accordance with § 7 of the Terms and Conditions.
After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution is made by the Seller sending the Client an appropriate e-mail message to the Client's e-mail address provided during the placement of the Order, which contains at least the Seller's statements about receipt of the Order and its acceptance for execution and confirmation of the conclusion of the Sales Agreement. As soon as the Customer receives the above e-mail message, the Sales Agreement between the Customer and the Seller is concluded.
If the Customer chooses:
payment by bank transfer, electronic payment or payment card, the Customer is obliged to make payment within 2 calendar days from the date of conclusion of the Sales Agreement - otherwise the order will be cancelled.
The Product will be shipped by the Seller on the date indicated in its description (subject to paragraph 5 of this section), in the manner selected by the Customer when placing the Order.
A In case of ordering Products with different delivery dates, the delivery date shall be the longest date specified.
B In case of ordering Products with different delivery dates, the Customer has the option of requesting delivery of the Products in parts or delivery of all the Products after the entire order has been completed.
The beginning of the deadline for delivery of the Product to the Customer is calculated as follows:
In case the Customer chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account.
7. In the case of an order for Products with different readiness for collection dates, the Customer has the option to collect the Products in parts (according to their readiness for collection) or to collect all the Products when the entire order is completed.
8. The beginning of the period when the Product is ready for collection by the Customer is calculated as follows:
If the Customer chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the Seller's bank account.
9. Delivery of the Product shall take place within the European Union.
10. delivery of the Product to the Customer is chargeable, unless the Sales Agreement provides otherwise. The Product delivery costs (including transportation, delivery and postal service fees) are indicated to the Customer on the pages of the Online Store in the "Delivery Costs" tab and during the placement of the Order, including at the moment of expressing the Customer's will to be bound by the Sales Agreement.
Right of withdrawal from the contract
The Consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
The course of the period specified in paragraph 1 starts from the delivery of the Product to the Consumer or to a person indicated by the Consumer other than the carrier.
In the case of an Agreement that involves multiple Products that are delivered separately, in batches or in parts, the term indicated in paragraph 1 shall run from the delivery of the last item, batch or part.
In the case of a Contract that involves the regular delivery of Products for a specified period of time (subscription), the period indicated in paragraph 1 runs from taking possession of the first item.
The consumer may withdraw from the Contract by submitting a statement of withdrawal from the Contract to the Seller. To meet the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to send the statement before the deadline.
The statement may be sent by traditional mail, or electronically by sending a statement to the Seller's e-mail address or by submitting a statement on the Seller's website - the Seller's contact details are specified in § 3. The statement may also be submitted on the form, the template of which is attached as Appendix No. 1 to these Terms and Conditions and Appendix to the Act of May 30, 2014 on Consumer Rights, but this is not mandatory.
If the Consumer sends the statement electronically, the Seller will immediately send the Consumer to the email address provided by the Consumer a confirmation of receipt of the statement of withdrawal from the Agreement.
Effects of withdrawal from the Agreement
In the case of withdrawal from the Contract concluded remotely, the Contract is considered not concluded.
In the case of withdrawal from the Agreement, the Seller shall return to the Consumer immediately, no later than within 14 days from the date of receipt of the Consumer's statement of withdrawal from the Agreement, all payments made by the Consumer, including the costs of delivering the item, except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest ordinary method of delivery offered by the Seller.
The Seller will refund the payment using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not incur any costs for him.
The Seller may withhold reimbursement until it receives the Product back or until it is provided with proof of return, whichever event occurs first.
The Consumer should send back the Product to the Seller's address given in these Terms and Conditions immediately, no later than 14 days from the day on which he informed the Seller about the withdrawal from the Contract. The deadline will be met if the Consumer sends back the Product before the expiration of the 14-day period.
The Consumer shall bear the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not be sent back by mail in the usual manner.
The Consumer shall be liable only for the diminished value of the Product resulting from the use of the Product in a manner other than necessary to ascertain the nature, characteristics and functioning of the Product.
9. If, due to the nature of the Product, it cannot be sent back in the usual way by mail, information about this, as well as about the cost of returning the Product, will be located in the description of the Product in the Store.
10. The right of withdrawal from a contract concluded at a distance is not granted to the Consumer in relation to the Contract:
-in which the subject of performance is a non-refabricated thing, produced to the Consumer's specifications or serving to meet his individualized needs,
-in which the subject of the performance is an item delivered in a sealed package that cannot be returned after opening the package for health or hygiene reasons, if the package has been opened after delivery,
-in which the subject of the service is an item that is perishable or has a short shelf life,
-for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the start of the service that after the Seller's performance, he will lose the right to withdraw from the Agreement,
-in which the price or remuneration depends on fluctuations in the financial market, over which the Seller has no control, and which may occur before the expiry of the deadline for withdrawal from the Agreement,
-in which the subject of performance are things which, after delivery, by their nature, are inseparably combined with other things,
-in which the subject of the performance are alcoholic beverages, the price of which was agreed upon at the conclusion of the contract of sale, and the delivery of which may only take place after 30 days and the value of which depends on fluctuations in the market, over which the Seller has no control,
-in which the subject of the service are sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery,
-for the supply of newspapers, periodicals or magazines, except for a subscription contract,
-for the delivery of digital content that is not recorded on a tangible medium, if the performance has begun with the express consent of the Consumer before the expiration of the deadline for withdrawal from the contract and after the Seller has informed him of the loss of the right to withdraw from the contract,
Complaint and warranty
The Sales Contract covers new Products.
Towards customers who are entrepreneurs, the Seller shall be liable for defects of the sold thing, according to the principles set forth in Article 556 and following of the Civil Code.
Towards customers who are consumers and entrepreneurs on the rights of consumers, the seller bears responsibility for the lack of conformity of the goods with the contract on the principles set forth in Chapter 5a of the Law on Consumer Rights.
Complaints should be reported in writing or electronically to the Seller's addresses given in these Regulations.
Goods sent back under the complaint procedure should be sent to the address: Completio Sp. z o.o.(decorwnetrze.pl) Al. Jana Pawła II 24, 05-250 Radzymin T: +48 571863593 E: email@example.com.
The Seller will consider the complaint within 14 days.
Out-of-court methods of dealing with complaints and pursuing claims
Detailed information about the possibility of using out-of-court procedures for handling complaints and pursuing claims by the consumer, as well as rules of access to these procedures are available at the offices and websites of district (city) consumer ombudsmen, social organizations whose statutory tasks include protection of consumers.
Detailed information on the possibility for the Consumer to use out-of-court procedures for handling complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and websites of district (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Commercial Inspection and at the following web addresses of the Office of Competition and Consumer Protection:
http://www.uokik.gov.pl/spory_konsumenckie.php http://www.uokik.gov.pl/sprawy_indywidualne.php http://www.uokik.gov.pl/wazne_adresy.php
The consumer has the following examples of out-of-court ways of dealing with complaints and claims:
The Consumer is entitled to apply to the permanent amicable consumer court referred to in Article 37 of the Act of December 15, 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended) to resolve a dispute arising from the Agreement concluded with the Seller.
The Consumer is entitled to apply to the provincial inspector of the Commercial Inspection, pursuant to Article 36 of the Act of December 15, 2000 on Commercial Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings for the amicable settlement of a dispute between the Consumer and the Seller.
The Consumer may obtain free assistance in resolving a dispute between him and the Seller, also using the free assistance of a district (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection (such as the Consumer Federation, the Association of Polish Consumers).
Personal data in the Online Store
The administrator of Customers' personal data collected via the Online Store is the Seller.
Customers' personal data collected by the administrator through the Online Store are collected for the purpose of executing the Sales Agreement, and if the Customer agrees - also for marketing purposes.
Recipients of personal data of Customers of the Online Store may be:
In the case of a Customer who uses the method of delivery by mail or courier service in the Online Store, the Administrator shall make the collected personal data of the Customer available to the selected carrier or intermediary performing shipments on behalf of the Administrator.
In the case of a Customer who uses electronic or credit card payment method in the Online Store, the Administrator shall make available the collected personal data of the Customer to a selected entity handling the above payments in the Online Store.
(4) The Customer has the right to access the content of his data and to correct them.
(5) Provision of personal data is voluntary, although failure to provide the personal data indicated in the Terms and Conditions necessary for the conclusion of the Sales Agreement results in the inability to conclude this agreement.
1. agreements concluded
(1) Contracts concluded through the Online Store shall be concluded in the Polish language.
(2) The Seller reserves the right to make changes to the Terms and Conditions for important reasons, that is: changes in laws, changes in methods of payment and delivery - to the extent that these changes affect the implementation of the provisions of these Terms and Conditions. The Seller will inform the Customer about each change at least 7 days in advance.
(3) Matters not covered by these Regulations shall be governed by generally applicable provisions of Polish law, in particular: Civil Code; the Law on Provision of Electronic Services; the Law on Consumer Rights, the Law on Personal Data Protection.
(4) The customer has the right to use out-of-court ways of processing complaints and claims. For this purpose, he may file a complaint through the EU online ODR platform available at: http://ec.europa.eu/consumers/odr/.